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Warranty Policy

Warranty
General information

Please read through the description of the item to gain a thorough understanding of the item specifications, compatibility, price and shipping terms before placing an order. If you are have any questions, feel free to contact us.
tikkitoo.com offers a 6 month Manufacturer warranty on electronic devices unless specified otherwise. Accessories, such as headsets and usb cables are covered by a 1 month Manufacturer warranty. Our warranty covers technical problems such as screen issue (excluding cracked screen), motherboard damage and malfunctioning buttons.

IMPORTANT NOTICE : If the customer received a DOA or a damaged product(s) they must notify tikkitoo in the first 72 hours of its arrival. tikkitoo.com will not be responsable for any damage claim after the 72 hours.

Technical Issues:

If you experience a technical problem with an item within 30 days of its arrival, we will replace the item. Upon arrival of your product at our facility, we must confirm the defect before proceeding to a refund or a replacement. 
We are unable to issue refunds for products beyond the 30 day time frame.

Non-Technical Issues:

You may return an item for non-technical issues within 7 days of its arrival. A 25% restocking fee (of the total amount paid for the purchase not including shipping) will apply whether you want a refund or an exchange for a different item. 

What is considered a technical issue?

Hardware such as Screen issue, motherboard damage, malfunctioning buttons.

Please note: 

  • Firmware/software does not fall under that category;
  • Batteries are not part of the warranty since they can easily be damaged by misuse.
  • Physical damage or modifications done to an item will void the warranty;
  • IF the QC seal or serial numbers removed warranty is automaticaly void;
  • Any product returned with any type of physical damage will be refused

LCD Display Pixel Policy
Dead pixels or Fixed pixels

During LCD manufacturing process, it is not uncommon for one or more sub-pixels to become fixed in an unchanging state. A display with 1 to 5 fixed sub-pixel is considered normal and within industry standards.
Your LCD display is possibly subject to replacement if it meets the criteria of 6 or more Dead or Fixed pixel
 

How to return an item for repair/replacement or refund:

Promptly fill out the return form by clicking here

For repair/replacement:

For replacement, securely pack and seal the return merchandise in an appropriate box or envelope. For repairs, ship the device without the accessories and without the original box. Securely pack and seal the return merchandise in an appropriate box or envelope, and send it back to us. 

**When we ship back your product, we ship it via regular mail. We can ship it back by Express shipping at your request, you will need to pay the difference between the express shipping and the regular mail shipping.**

For refund:

If the product is being sent back for a refund, please return it in the original box with accessories. Any accessories missing will be deducted from the total amount paid. Send it back using a regular mail shipping service such as your national mail courier. We will wait upon the arrival of the product before refunding the purchase. You are responsible for the shipping cost when shipping the product back to us.

In the event that a refund is issued over the 30 day time frame, the restocking fee will apply to the current value of the item excluding the shipping fees.

Missing accessories:

Packages are checked thoroughly before they are shipped out. An item checklist is sent out with every package to ensure that the orders are complete. If ever an item is missing, please notify us within 24 hours of the package arrival with a photo picture of the box content. We will proceed to send you the missing item back by air mail.

Items sent without authorization (without RMA#)

Please make sure to get an RMA# or speak with a customer service representative before returning an item. Otherwise the pacakge will not be accepted and returned to sender.

 

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